1. Free period
Every new account gets 3 free months. No payment is taken during this period. Cancelling before the end of the 3 months avoids any billing.
2. Subscription refunds
As subscriptions are monthly and aimed at professionals, no pro-rata refund is due for a period started after cancellation. The service remains accessible until the end of the paid period.
3. Duplicate payments and billing errors
In case of duplicate payment, erroneous charge or billing error, the user contacts support@bellisy.fr. After verification, amounts wrongly collected are refunded as soon as possible.
4. Disputes and chargebacks
In case of disagreement over an invoice, the user is invited to contact Bellisy before initiating a chargeback with their bank. An abusive or fraudulent chargeback may lead to account suspension and recovery of amounts due.
5. Fraud
In case of suspected fraud (stolen payment, false identity), Bellisy may suspend the account, block the relevant payment and cooperate with payment providers and authorities.
6. How to cancel
Cancellation is done online from the client area, in a few clicks (Art. L.215-1-1 of the French Consumer Code). No justification is required. For help: support@bellisy.fr.